Application Support Specialist

Brno I Full Time

ThreatMark is a young, rapidly growing cybersecurity company founded by software engineers, which is evident by the values that are deeply rooted in the company culture. In essence, we care deeply about always challenging ourselves, learning, looking for solutions instead of excuses, and putting the quality first. We respect that the team’s optimal performance is best achieved when it’s self-managed. Similarly, we expect team members to be capable of working independently.

Who are we looking for?

ThreatMark is constantly onboarding new customers and partners, which is pushing us to expand our Customer Care Team.  We are looking for talented and passionate people to join our current six Customer Care Specialists, among whom you can find Matúš or Jirka

What will you be working on?

As a part of our Customer Care team, you will be in close contact with the technical and support teams of our customers and partners. Our Customer Care Specialists ensure that ThreatMark is up and running 24/7/365.

Your duties will include log investigation, environment monitoring, and ensuring all services are running as expected. Our applications run on Linux and our technical stack include tools such as Prometheus, Kibana, Ansible, Docker, or ELK. You can also look forward to deploying our product to our clients and provide them with regular updates.

If you find yourself stuck with a complex problem, don’t worry, you will get support from our SRE and DEV team. ThreatMark will allow you to broaden your horizon every day and will gladly help you to grow from junior to senior.

What makes an ideal candidate?

  • Experience with support position min. 1 year
  • Communicative English and Czech is a must
  • Knowledge of Linux platform (CentOS is an advantage)
  • Experience with SQL language, HTTP protocols, Jira and Confluence tools
  • Proactive approach and ability to learn new things
  • Willingness to participate on planed on-call duties
  • Strong analytical skills
  • We value experience with Docker, Kibana, Ansible, AWS, ELK, or willingness to learn these technologies.

Opinions from the team:

„In our team, your work will be visible – you will be deploying our system for customers to protect real people online, analyzing errors and fixing them or working on stuff which will help the teamwork better and more efficiently. No matter how challenging the task at hand maybe – your colleagues will always be there to help you.“ –  Dan

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