Technical writer

Brno I Remote I Full time

At ThreatMark, we build trust and safety in the digital world through state-of-the-art behavioral profiling solutions supported by AI-based security platforms. Our products deliver payment protection, ensure user identity, and detect cyber threats for businesses worldwide. We’re detecting when a customer’s behavior seems out of character, blocking fraud in real-time – helping organizations outsmart criminals. We are looking for an enthusiastic technical writer who will help us improve our documentation, choose the proper tooling, bring know-how on how to create documentation according to standards, and have experience with the internal and external types of technical documentation.

Responsibilities

  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
  • Produce high-quality documentation that meets industry standards and is appropriate for its intended audience
  • Create internal guides and rules to increase the quality of produced documents
  • Design and maintain the information flow architecture
    • connect info from several sources
    • keep the information in one place, prevent duplication and out-dating of information
    • reuse the info from one source in several docs
  • Automation of process
    • integrate info generated by coding tools
    • versioning of documentation

Requirements

  • Proven working experience in technical writing of software documentation
  • Ability to deliver high-quality documentation paying attention to detail
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Excellent written skills in English
  • Strong working knowledge of Confluence, Macro usage, Import/Export, Microsoft Office, Markdown format, …
  • System thinking; focus on automated creation of document
  • Strong communication skills

Benefits and Perks

  • Flexible cooperation agreements (OSVC, full-time employee, etc.)
  • Five weeks of vacation
  • Friendly work environment, equally open to anyone
  • Flexible time off
  • Company Education
  • Massage

Why ThreatMark? An outstanding and interesting product is the most important for our people and the candidates we are talking to. This is where ThreatMark really shines! Detecting online fraud using high-tech and AI is a dream job. The current phase of ThreatMark is scaling – this is a great time when to join. We are still the agile startup with no corporate manners, but we are successful and we are growing. Be a part of it!

 

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